Second CRM is a business automation solution designed for small to mid-market businesses. Second CRM focuses on improving sales & marketing, customer support-in-riyadh-jeddah-makkah-madinah-khobar-saudi-arabia-ksa and operations via internet and mobile technologies.
The vendor says Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application. Second CRM provides a single view of customer interactions across sales, marketing, support-in-riyadh-jeddah-makkah-madinah-khobar-saudi-arabia-ksa and backend operations. The vendor’s value proposition is that Second CRM reduces workload and accelerates growth while enabling companies to focus 100% of their energy on what counts—customers.
Second CRM Features
Sales Force Automation Features?
This is the technique of using software to automate certain sales related tasks.
- Customer data management / contact management
- Workflow management
- Territory management
- Opportunity management
- Integration with email client (e.g., Outlook or Gmail)
- Contract management
- Quote & order management
- Interaction tracking
Customer Service & Support in Riyadh Jeddah Makkah Madinah Khobar Saudi Arabia KSA Features
This component of CRM software automates help desk, call center and field service management.
- Case management
- Call center management
- Help desk management
Marketing Automation Features
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- Lead management
- Email marketing
CRM Project Management Features
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- Task management
- Billing and invoicing management
- Reporting
CRM Reporting & Analytics Features
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- Forecasting
- Pipeline visualization
- Customizable reports
Customization Features
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- Custom fields
- API for custom integration
Security Features
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- Role-based user permissions
Platform Features
Additional Features
- Leave Management – Maintain official holidays and track all employee leave information from one central place.
- Surveys & Feedback – Execute surveys for learning about customer satisfaction and employee engagement.